The Mailroom.
The Mailroom is where you track all the intelligence you have shared with your Stakeholders. Filter by date range, see how this period compares to the last, drill into what went to each Organization, and review a full history of everything sent. It is also where Admins and Owners customise the email templates that carry your reports.
Filtering and the dashboard
Filter the Mailroom by date range: the last 24 hours, last 7 days, last month, or a custom range. The dashboard then shows a timeline with the number of reports, IOCs, detection rules, and STIX bundles you have shared, alongside how that compares to the same previous period.
Below the timeline, the view breaks down by Organization, so you can see which products went to which Organizations. Finally, a list shows everything that has been sent: on what day and to whom, with links to those reports. When a report is based on an alert, you can see which alert rule triggered it, whether it was sent, and whether it sent successfully.
Sending a report
You send reports from the Intelligence Packages page, which lives under your Organization.
- Go to one of your Organizations and open Intelligence Packages.
- Click a package, then click Stage for Mailing.
- Choose who you want to send it to, then send. It goes out immediately and becomes trackable in the Mailroom.
See Send a report to a Stakeholder for the full flow.
Customising templates
If you are the Admin or Owner of an account, the Mailroom is where you customise the templates for your emails. You can do this for email alerts, for the Morning Reports that go to your Stakeholders or to yourself, and for the Intelligence Packages themselves. Add your logo, change the wording, and use variables like first_name and last_name to personalise them. You can also change the sender name and reply-to address to white-label the emails. See White-label email templates.
Frequently asked questions
What does the Mailroom track?
Everything you have shared with Stakeholders: reports, IOCs, detection rules, and STIX bundles, with when each went out, to whom, which alert rule triggered it, and whether it sent successfully.
How do I send a report so it appears in the Mailroom?
Open an Intelligence Package under your Organization, click Stage for Mailing, choose your recipients, and send. The send becomes trackable in the Mailroom.